Gauteng

Customer Service
Training Programme
Jan
Feb
March
  April
Venue/Area
  
 Customer Service      2-4    Hyde Park
 Customer Service Training    3-4      Sandton
 Client Management      26-27    Hyde Park
 Communication Skills    11-12      Hyde Park
 Telephone Etiquette  15  20  17    Hyde Park
 Business Writing in the 21st Century     5      Hyde Park
 Business Writing Skills - Introduction  13-14  4-5  5-6  28-29  Norwood
 Business Etiquette  20        Sandton
 Communication Skills  22-23  24-25  4-5  7-8  Norwood
 Business Communication  29-30        Sandton
 Call Centre Agents  25-27  24-26    14-16  Norwood
 Customer service  25-26  19-20   25-26   29-30  Norwood
 Telephone Skills    6      Rosebank
 Receptionists in the 21st Century  30      1-2  Hyde Park
 Telephone & Customer Service Etiquette  15-16  23-24  4-5  7-8  Norwood
 E-Mail Etiquette        21  Hyde Park

Financials
Training Programme
Jan
Feb
March
  April
Venue/Area
  
 Finance for Non Financial Managers    17-19      Hyde Park
 Analysing Financial Statements    25-26    13-14  Norwood

Interpersonal Skills
Training Programme
Jan
Feb
March
  April
Venue/Area
  
 Change Management  28-29  5-6  3-4  8-9  Norwood
 Anger Management for Managers  14  12   25   24   Norwood
 Appreciating Personality Differences  16  13   20   23   Norwood
 Assertiveness & You  29-30  11-12  5-6  6-7  Norwood
 Assertive Conflict Management      6    Rosebank
 Conflict Resolution  19-20  16-17   18-19   29-30   Norwood
 Goal Setting  14  6     7  Norwood
 Brain Gym (2 days)    23-24    20-21  Hyde Park
 Brain Gym (3 days)    25-27    22-24  Hyde Park
 Problem Solving & Decision Making    9-10  5-6  14-15  Norwood
 Creative,Lateral and Analytical Thinking  19  2   10   21   Norwood
 Emotional Intelligence  29-30  11-12  24-25    Norwood
 Confidence in Public Speaking  13-14  4-5  18-19  29-30  Norwood
 Stress Management    20      Rosebank
 Stress Management  28-29  18-19  25-26  1-2  Norwood
 Understanding the Generation Gap        27-28  Hyde Park
 Closing the Generation Gap    11    7  Norwood
 Time Management Skills  21-22  12-13  26-27    Norwood
 Time Management    27      Hyde Park
 Time Management  23  27      Rosebank
 Controlling your Anger    2  10  21  Hyde park
 Creative Thinking          Hyde Park
 Emotional Intelligence      9-11    Hyde Park

Management & Leadership
Training Programme
Jan
Feb
March
  April
Venue/Area
  
 Leadership Traits  21  18  20  17  Norwood
 Leadership Skill    3-5      Hyde Park
 Creating High Performance Teams for Team Leaders  22-23    17-18  21-22  Norwood
 Motivating Your Team    13  20  23  Norwood
 Strategic Leadership    19-20  16-17  13-14  Norwood
 Managing Meetings    12  25  3  Norwood
 Leadership Skills    12-13      Rosebank
 Leadership  26-27        Sandton
 Supervisory Development  22-23  11-12    23-24  Norwood
 The Art of Delegating Effectively    5-6  11-12  20-21  Norwood
 Secrets of Managing Others    5-6  3-4  8-9  Norwood
 Team Leadership Skills  28-29    25-26  16-17  Norwood
 Supervisory Skills        22-24  Hyde Park
 Business Leadership - Becoming Management Material  29-30  12-13  17-18  2-3  Hyde Park
 Coaching and Mentoring    26-27  5-6  16-17  Norwood
 Performance Management      3-4    Hyde Park
 Working Effectively in Teams    12  4 17   Norwood
 Understanding Project Management      16-18    Hyde Park
 Change Management    13      Hyde Park

Office Administration
Training Programme
Jan
Feb
March
  April
Venue/Area
  
 Advanced Writing Skills  20  26   13  22  Norwood
 PA/ Admin Assistant Skills    16-17      Hyde Park
 Advanced Secretary / PA Skills  20-21  4-5  19-20  8-9  Norwood
 Skills for the Administrative Assistant  27-28  16-17  19-20  6-7  Norwood
 The Minute Takers Workshop      5  6  Norwood
 Minute Takers Workshop    19    30  Hyde Park

Human Resource / People Management
Training Programme
Jan
Feb
March
  April
Venue/Area
  
 Developing and Maintaining a Business Succession Plan    12  25  24  Norwood
 Performance Appraisals    23-24    23-24  Norwood
 Managing Performance          Randburg
 Train-the-Trainer    10-12      Hyde Park
 Conducting Assessments          Randburg
 Conducting & Designing Assessments          Randburg
 Designing Assessment Instruments          Randburg
 Moderator Training          Randburg
 Skills Development Facilitator          Randburg
 Recruitment Techniques      23-24    Hyde Park

Sales & Marketing Management Programs
Training Programme
Jan
Feb
March
  April
Venue/Area
  
 BNusiness etiquette - Gain the Extra Edge  19  2   10   21   Hyde Park
 The Importance of Public Speaking & Presentation Skills     26-27      Hyde Park
 Negotiation & Agreement Skills  26-27  23-24  17-18  8-9  Norwood
 Powerful Sales Techniques  29      9  Hyde Park
 Contract Management & Project Managers    26-28    13-15  Norwood
 Presentation Skills & Powerpoint Techniques    19-20  12-13  2-3  Norwood
 Marketing Basics          Rosebank
 Market Research          Rosebank
 Sales  22-23        Sandton

Microsoft End user
Training Programme
Jan
Feb
March
  April
Venue/Area
  
 Excel Introduction (version 2003 or 2007)          Norwood
 Excel Intermediate (version 2003 or 2007)          Norwood
 Excel Advanced (version 2003 or 2007)          Norwood
 Excel 2003: Workshop 1: formulas & Functions          Woodmead
 Excel 2003: Workshop 2: data lists & Macros          Woodmead
 Excel 2003: Workshop 3: pivot tables & charts          Woodmead
 Excel 2007: Workshop 1: formulas & Functions          Woodmead
 Excel 2007: Workshop 2: data lists & Macros          Woodmead
 Excel 2007: Workshop 3: pivot tables & charts          Woodmead
 Word Introduction (version 2003 or 2007)          Norwood
 Word Intermediate (version 2003 or 2007)          Norwood
 Word Advanced (version 2003 or 2007)           Norwood
 PowerPoint Introduction (version 2003 or 2007)          Norwood
 PowerPoint Intermediate (version 2003 or 2007)          Norwood
 PowerPoint Advanced & Multimedia(version 2003 or 2007)           Norwood